"We need better suppliers." "We need more staff in production." "Our ordering system is outdated." The solutions were clear... But did they agree on the problem?

Intuition more important than analysis? What?!

A client asked for root cause analysis training, but really wanted to get better at firefighting.

Your brain searches for answers to the questions you ask. Ask the wrong questions, and you'll keep solving the wrong problems.

"Process mapping makes it so much easier to see improvements!" - Course participants, process mapping.

Even within Six Sigma - a method built on facts - experts disagree on fundamental numbers. While they debate, we use the time to actually improve processes.

They worked harder. Hired more people. Worked overtime. The problem came back. Again and again. Because they never found the cause.