Over 50 percent of all races won. With a smaller budget than competitors. The secret? 100 percent trust in data.

Intuition more important than analysis? What?!

Before you ask 'why', ask 'how often'.

They took 600 samples per year chasing process problems. Then they discovered the issue was the measurement system.

Your brain searches for answers to the questions you ask. Ask the wrong questions, and you'll keep solving the wrong problems.

The participants nodded at the examples. But the real learning happened when they tested it themselves and watched the variation increase with every adjustment.

A quality manager reached out. They'd run a measurement system analysis on a surface roughness gauge. The spreadsheet said everything was fine. But was it?

A production manager contacted me. Quality costs were high. A customer with strict requirements was extremely dissatisfied. "We've tried EVERYTHING," he said.

Even within Six Sigma - a method built on facts - experts disagree on fundamental numbers. While they debate, we use the time to actually improve processes.