Before you ask 'why', ask 'how often'.

They took 600 samples per year chasing process problems. Then they discovered the issue was the measurement system.

A client asked for root cause analysis training, but really wanted to get better at firefighting.

The Lead Lean conference focused on exploitation (optimization) and exploration (innovation).

How can Lean Six Sigma contribute to both?

«A bad process will beat a good person every time» - W. Edwards Deming

I was on a job trip, where the return journey did not go according to plan.

The result was a missed air plane, and Hertz received a damaged car in return.

What really happened and what was the root cause?

The purpose of a root cause analysis is to determine the true causes of a problem to implement targeted measures.

As the picture illustrates, a problem (the tree) can have many causes (roots). Over time, the symptoms (leaves of the tree) and the problem (tree) grow larger and become more and more visible.