SPC training
Very engaged and focused throughout the course. Sticking to the agenda. Nice and pleasant.
Vegard Løkken
Production Manager, Nammo
Learning Objectives
- Identify customer needs and define relevant KPIs.
- Select projects aligned with strategic priorities.
- Translate strategic goals into actionable objectives.
- Establish structures for operational control (like Visual Management, Process design, Leader Standard Work, 5S, and Preventive maintenance).
- Strengthen leadership to drive continuous improvement.
- Develop skills to implement and sustain change.
Target Audience
This course is suitable for those who lead improvement programs, have operational responsibility or quality responsibility, and others who are focused on collaboration and maintaining an overall perspective on improvement work.
The course follows the DMAIC structure (Define, Measure, Analyze, Improve & Control), ensuring that solutions are sustainable and address the root causes of issues.
Course Topics
Define:- Understand and specify customer and stakeholder needs (Voice of the Customer, VOC).
- Define KPIs that reflect business goals.
- Break down KPIs into operational objectives.
- Use mind mapping to identify improvements, prioritize, and structure the pathway to goals.
- Develop a roadmap for the upcoming year.
- Collect data on the current state of KPIs and operational objectives.
- Process mapping and Process Walk / Go to Gemba to understand the current situation.
- Visualize causal relationships with Fishbone diagrams or process maps.
- Prioritize the most critical causes/improvement areas.
Implement structures to ensure operational control and continuous improvement:
- Establish processes that meet customer and stakeholder requirements.
- Develop visual management tools, such as board meetings and dashboards, to track and improve process performance.
- Optimize workplace organization using the 5S methodology.
- Implement preventive maintenance and OEE to maximize the lifespan and efficiency of machinery and equipment.
- Ensure knowledge of what affects process and subprocess performance.
- Implement Leader Standard Work to ensure consistency in management processes.
Prioritize solutions for implementation.
- Continuous monitoring and adjustment of processes using KPIs and visual management tools.
- Ensure that improvements are maintained and further developed through regular evaluation and review.
Tools & Methods
- Brainwriting
- Voice of the Customer (VOC)
- Requirement (CTQ) Tree
- Defining KPIs (Key Performance Indicators)
- Operational Definition
- Strategic Goal Setting
- Process Walk / "Go to Gemba"
- Problem Statement
- Specific Goals
- Project Selection
- Project Charter
- Communication Plan
- Context Diagram
- High-Level Process Map (SIPOC)
- Fishbone Diagram (Ishikawa)
- 5 Whys
- Process Variable Mapping
- Value Stream Mapping
- Prioritization Matrix
- 5S
- Preventive Maintenance (OEE)
- Leader Standard Work
- Visual Management and Board Structure
Some methods and tools are described at an introductory level, while others are covered in depth.
Diploma & Certification
Diploma: To receive a diploma, you must have attended at least 3 out of 4 course days.
Certification: To become certified, you must meet the diploma requirements and successfully implement one of the solutions described under "Improve" (see Course Topics).
Certification is granted if Lean Tech approves the approach, tool usage, and documentation.
Practical information
Courses can be arranged on request and customized to your business needs.
Your own data can be used in examples and exercises.
Open courses are arranged according to the Course Calendar.
You can start e-learning when you want. You have access for a year and unlimited attempts to successfully complete multiple-choice exam.
Lunch, refreshments, and drinks during classroom training are included, and you receive a course completion certificate.
Location
Course location varies; check "Place" in Course Calendar.
Lean Tech is located at Igloo Innovation at SNØ (Snøfonna 5, 1470 Lørenskog) and organizes courses here.
We have an agreement with Thon Hotels and organize courses in other locations as needed.
Registration
Instructor
Sissel Pedersen Lundeby is IASSC (International association for Six Sigma certification) accredited trainer associate:
"This accreditation publically reflects that you have met the standards established by IASSC such that those who participate in a training program led by you can expect to receive an acceptable level of knowledge..."
Sissel has a Master in Chemical Engineering and more than 20 years' experience within manufacturing and environmental technology. She has practiced Lean Six Sigma since 2002, completing Black Belt projects and certification through Cytec (2004) and IASSC (2017).
She use Lean Six Sigma to create measurable results and want her course participants to be successful improving their processes. That's why her training focus on practical application.
Feedback
"Inspiring, professionally competent, popularize a theoretical discipline"
Espen Fjeld, Commercial Director at Berendsen
"Academic highly skilled and clear performance. Fun and builds trust"
Jon Sørensen, Production Manager at Berendsen
"10/10 good at reaching everyone"
Erlend Stene, Sales leader at Berendsen
"Clear and well presented. Good at asking questions and listen (check understanding)"
Morten Bodding, Production Manager at Berendsen
"Made a difference, engaged and skilled"
- Participant from EWOS
"You are inspiring, positive and professionally skilled"
- Participant from EWOS
Anonymous feedback:
"Clear presentations and well explained"
"I thought it was very rich, with good examples that made me reflect"
