process improvement

Improve processes with Lean Six Sigma

This training is designed for teams who want to improve their own processes using the fact-based problem solving method Lean Six Sigma.

You will learn to use facts and analysis to prioritize the right projects and solutions.

We use Six Sigma's DMAIC model for the problem solving:

  • Define: Understand problem and set goals
  • Measure: Map current situation
  • Analyze: Prove true root causes
  • Improve: Measures to solve root causes
  • Control: Create lasting results

The training is for teams of 4-8 people and we will work on a company specific challenge related to quality, time (productivity) or cost. Course duration is determined based on a conversation about needs. Usually 2-5 days.

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This training enables you to:

  • Structure projects to ease the execution and increase the probability of success
  • Define metrics to evaluate results and achieve measurable effects
  • Understand customer needs and set specific requirements
  • Identify processes and determine possible causes
  • Understand that normal and special cause variation are different and requires different respond
  • Determine process stability (predictability) and capability (ability to deliver on customer requirements)
  • Analyze data statistically and graphically to determine root causes
  • Prioritize and implement the right solutions
  • Reduce the risk of changes and ensure lasting results
  • Improve your process

Course content:


The course will give you an introduction to Lean Six Sigma, and teach you tools and concepts that are relevant to you. You can expect to learn about:

  • What Lean Six Sigma is?
  • Expected results by applying Lean Six Sigma
  • How to increase customer focus and understand customers better
  • How to structure your project selection to achieve your strategic goals
  • How to set specific goals and metrics
  • How to identify processes in your work situation
  • Process mapping to understand the process and identify possible root causes
  • How to decide if an activity is value-adding or non-value-adding
  • Different types of waste and how to reduce waste to improve flow and increase productivity
  • Tools to understand variation, stability and capability: what can you expect based on historical data?
  • The difference between normal and special cause variation
  • How to calculate the effect of your improvements
  • How to ask critical questions, look for facts and be open to possible solutions
  • Challenge established truths

During training we will develop an action plan of how to improve the process, and use your data along the way if you wish. 

The course includes practical exercises and tasks to promote learning. Your own data is used as far as possible. The content is tailored to your needs.

Do you want to learn about statistical and graphical analysis, control charts, evaluation of measurements, correlation, hypothesis testing or experimental design?

The course is adapted to your needs and duration is adjusted based on what's relevant for you. 

Practical information

The course is arranged on request from companies with 6-15 participants. Courses can be tailored to your business needs, and your own data can be used in examples and assignments. 

Open courses are arranged according to the course calendar. 

Online course & online course with coaching can be started whenever you want. 

Lunch, refreshments and drinks during classroom training are included, and you receive a course certificate upon completion.


Classroom training is organized at the locations Lean Tech disposes at Lillestrøm (Svelleveien 33). Good access to parking spaces. It's 2 km from Lillestrøm train station.

Lean Tech has an agreement with Thon hotels and can set up courses elsewhere if needed. It is also possible to arrange business courses at the Company's location.


Instructor Sissel Pedersen Lundeby is IASSC (International association for Six Sigma certification) accredited trainer associate (only-one in Norway per August 2019):

"This accreditation publically reflects that you have met the standards established by IASSC such that those who participate in a training program led by you can expect to receive an acceptable level of knowledge transfer consistent with the Lean Six Sigma belt Bodies of Knowledge as established by IASSC."

Sissel has a Master in Chemical Engineering from NTNU (Norwegian University of Science and Technology) and 20 year's experience within manufacturing and environmental technology. In 2002 she started working at a US company where she was introduced to Six Sigma and completed her Black Belt certification. In 2017, she was also certified Black Belt through IASSC.

Sissel has positive experience using Lean Six Sigma to improve and focuses on measurable results. The courses use practical, recognizable examples and communicate Lean Six Sigma in a way that is easy to understand.


"Inspiring, professionally competent, popularize a theoretical discipline"

Espen Fjeld, Commercial Director at Berendsen

"Academic highly skilled and clear performance. Fun and builds trust"

Jon Sørensen, Production Manager at Berendsen

"10/10 good at reaching everyone"

Erlend Stene, Sales leader at Berendsen

"Clear and well presented. Good at asking questions and listen (check understanding)"

Morten Bodding, Production Manager at Berendsen

"Made a difference, engaged and skilled" - Participant from EWOS

"You are inspiring, positive and professionally skilled" - Participant from EWOS

Anonymous feedback:

"Clear presentations and well explained"

"I thought it was very rich, with good examples that made me reflect"


  • daryl powell"I was very impressed with Sissel's Lean Six Sigma knowledge. She makes it easy to identify improvements and create results"
    - Daryl Powell, Research Manager, Sintef ManufacturingValue stream mapping
  • eivindwilloch.original"Sissel has proven herself as a competent and committed employee. She has been an important contributor to make good progress in the projects she has worked with. At the same time she is accurate and has good quality of the work she performs."
    - Eivind Willoch, Project Manager, Cambi AS lean engineering
  • benchmarking"We are very happy with the work carried out. We was not very clear what the order was, but with your background and expertise the outcome was what we were looking for and a document we will benefit from in the future"
    - Roger Søråsdekkan, Site Leader at Allnex, Norwaybenchmarking
  • kjelleven rez"We hired Lean Tech to develop monitoring program for air emission. The assignment was delivered with the correct content at the right time. Recommended." monitoring program
    - Kjell Even Misfjord, SHE manager at Allnex, Norway  
  • rsz 1thomasløvik"Sissels ability to quickly understand the issue, as well as her commitment and expertise is impressive. Her analytical and thorough contribution to our monitoring program has been precise and targeted, and very educational. " monitoring program
    - Thomas Løvik, HSEQ advisor at TWMA, Norway
  • Joakim Holm Hansen"Very nice and professional service. Delivered a good job within deadlines" verdistrømsanalyse
    - Joakim Holm-Hansen, Plant Manager at Solenis, Norway
  • Feedback from course participants:
    "Inspiring, professionally competent, popularize a theoretical discipline."
    "Made a difference, engaged and skilled."
    "Academic highly skilled and clear performance. Fun and builds trust."
    lean six sigma kurs