Process mapping

  • 02 October 2017 |
  • Published in Blog

Process mapping

«A bad process will beat a good person every time» W. Edwards Deming

How well do your process flow? Are your activities value-adding?

What do you measure to ensure good quality? 

Does everyone agree on how the process is performed? Is the process performed the same way every time? 

To improve a process, we need to understand it.

Process mapping helps us understand our process to improve.

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Problem solving

  • 31 March 2017 |
  • Published in Blog

Problem solving

 

A large cosmetics company received a complaint from a customer. She had bought one of their most popular soaps, but when she opened the box, she discovered it was empty.

The management took the complaint seriously, and identified the problem fast. The assembly line that was carrying boxes of products to the distribution department had no way to detect empty boxes.

Afraid this would happen again, the management asked a group of engineers to solve this challenge. The engineers quickly started developing a fluoroscopy machine with two large, high-resolution displays. Two people would staff the machine and remove empty boxes from the conveyor belt before reaching the distribution department.

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Quality every time

  • 30 August 2016 |
  • Published in Blog


quality improvement

I do not intend to start a discussion about which came first, the chicken or the egg. I leave that to others :-)

However, this post is about boiling eggs, and how to always achieve the same quality of a process.

I had a summer job at “Sjømennenes Helsehjem” many years ago, and how to boil the eggs was a hot topic. The customers / residents were not always pleased with the boiled eggs. However, it was complicated to please them since some residents were very happy while others were dissatisfied, with eggs cooked exactly the same way.

They had different preference for quality.

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Haste makes waste

  • 02 July 2015 |
  • Published in Blog

Allow time for reflection!!

reflectionVibeke Holtskog and her stories inspires me. This story is from her, and I want to share it:

Once upon a time, a woodcutter applied for a job at a timber company. Because he was both strong and eager, he got the job right away. Payment and working conditions were very good, and the woodcutter decided to do his very best in his new job. His boss gave him a brand-new axe and showed him the area where he was to fell trees.

He went out at once to start his assignment, and already the first day he fell 18 trees!

"Congratulations," said the boss and smiled contentedly. "Keep it up!"

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Quality improvement

  • 15 July 2015 |
  • Published in Blog

"The devil is in the detail"

quality-improvementYou achieve quality when you control the important details. When improving quality it is important to consider all the details. However, some details are more important than others. If you can select the details that matter the most and focus on them you will achieve quality. This applies to athletes, manufacturing companies and everyone else. I work mostly with manufacturing companies and use tools within Six Sigma to improve quality. Six Sigma has much in common with Lean, meaning customer focus, process understanding and focus on measurements rather than intuition. A challenge when it comes to quality improvement can be to identify the critical factors and then to control them.

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Seize opportunities

  • 02 July 2015 |
  • Published in Blog

Achieve continuous improvement by grasping opportunities!

possibilitiesHave you missed opportunities because you were not aware of them? It takes courage to defy the fear of doing something new or introduce a change, but by focusing on what you can accomplish it is easier to overcome fear. By thinking through what you have to fear or lose, you will often find that the fear is groundless.

You have to switch OFF your autopilot, which says NO to what you do not know enough about, causing missed opportunities. Instead, ask question and be curious! Once you have enough information, it is easier to make a correct choice.

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